You've Got Questions, We've Got Answers

How long does shipping take?

Orders typically ship within 2–5 business days. Once shipped, delivery usually takes 5–10 business days depending on your location.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping times vary by destination and may take 10–21 business days.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your package.

What is your return/exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Please contact us to start a return.

What sizes do you carry?

We carry a wide range of sizes. Check the size guide on each product page for specific measurements to find your perfect fit.

Can I cancel or change my order?

Orders can be modified or cancelled within 24 hours of being placed. After that, the order may already be in processing. Contact us as soon as possible and we'll do our best to help.

How can I contact you?

You can reach us through our Contact page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.

Do you sell new and preloved items?

Yes! Fav Merch Plugg is both a new and preloved store. We carry a mix of brand new items and pre-owned (preloved) pieces. Every single product listing will clearly state its condition — whether it is brand new, new with open box, or preloved with any imperfections noted in detail. We believe in full transparency so you always know exactly what you're getting before you buy.